Support

The Upper Seat

We're here to help. Reach us at hello@theupperseat.nyc and we'll get back to you as soon as we can.

Common questions

Booking a session: open the app, tap Reserve, choose your barber and time, and confirm.
Cancelling or rescheduling: open the session under Schedule. Cancellations within 24 hours incur a $20 fee.
Membership: manage or cancel your membership under Profile → Membership.
Deleting your account: Profile → Sign-in & security → Delete account. This permanently removes your account and personal data.
Payment or billing issues: email us with the date and amount and we'll sort it out.